Continental Moving & Storage, LLC

This a bad moving company. 2 boxes and 1 luggage were lost. All my furniture and appliances were damaged, 2 heater and 2 stand fans were broken and I had to throw them. Total loss and damage was more than $2000.

They offer me $1687 for door to door moving service from KS to VA and made me pay $521 advance. after few days someone called me and did charged me another $193 as adjustment( As I became their victim). Not only that, when the driver came to pick up my items they charged me more money for packing 2/3 items and carrying few things from upper level to down stair.
I paid moving cost for 3000 LB but the weight was 2489 LB. I was supposed to receive reimbursement of ($0.45*520)=$234. But never got the money back.

I called them several times but the issue never got resolved. I wish I never hired a moving company.

Move size: 1 Bedroom Home Service cost: $2300

My move with Leadership Logistics who was contracted by Continental Moving and Storage (against my knowledge) has been a living hell.
In my previous reviews I was reserved because they still had my belongings hostage (please read the previous views). Since day one (May 17) it's been one thing after the other. Them exorting monies from me. THEY ARE SCAMMERS please heed this warning stay away from them. I just got my belongings June 12th. And I was still charged had to rent a U HAUL to retrieve my items because the driver states he couldn't drive my street. I told the driver Alexander,that there was another street to access to my house, he refused to use it. First he was saying it's an extra $595 for them to "shuttle" the items to the house, when I told him no that I will get a uhaul, he then stated will its $150 an hour for me waiting. I refused that as well. When I got there he told me I can't release your items until you pay me $250 up front (Scammers). After going back and forth with him, Diana and Fernando for two hours I went ahead and paid him $150. My kids and I been without our items for almost a month, sleeping on the floor spending monies buying fast food because our everything was in that truck. After unloading and unpacking some stuff I discovered that they had broken my furniture, glassware items was missing
They ramble through my boxes and crates stole all my jewelry, vintage coin collections stuff I can't replace that held sentimental value from my parents that passed away. Things that were engraved with names on them, my designer shades also went through my file cabinet stole my and my kids passports, checks just our identities (Yes I have pictures I will post). I am out of thousands of dollars dealing with them. I was told to file a claim and I am but I know there will be some type of fine line print and I will not be compensated. This move was supposed to be stress and Hassel free less cost efficient then doing it your self but it been a LIVING HELL. They get your money and your business and throw you to the way side. From leadership I've spoken to Diana and Fernando no help at all from Contential Moving and Storage Jim Miller and Crystal (she has been great) but there's nothing she can do, the Manager/owner Michael has NOT reached out at all to me. They don't care because it's not there items. If could rate these companies a minus 10 I would. I hired Continental Moving and Storage not Leadership logistics my job was bidded out without me knowing didn't find out until the day of the move. I moved to start a new life and got hit with this. Every box I open is a new surprise I've been crying since Tuesday, I feel so VIOLATED!! Both companies are working hand in hand with each other. SCAM ARTiSTS PLEASE STAY AWAY! If any one who read this and had it happened to you inbox me please so we can see what can be done legally about these companies raping us blind.
Very very emotional
Sharla.

Move size: 1 Bedroom Home Service cost: $2500

*My initial review I posted was taken down, so I am REPOSTING this so people can here my story!!*
PLEASE READ THIS IF YOU ARE CONSIDERING USING CONTINENTAL MOVING AND STORAGE FOR A LONG DISTANCE MOVE. This is the sketchiest, rudest, and most inconsiderate company I have ever dealt with. I paid this company to help me move from GA to CO. Somehow this company works with Supreme Vanlines- so beware!! I was told during my consultation that if I shipped my stuff off on Jan 21, my furniture would arrive on the date I needed it to. On Feb 1, I contacted Continental about where my stuff was. I was given another arrival date, Feb 9th. On that date my stuff STILL had not arrived. I had no idea where my stuff was. I was then given ANOTHER delivery date- Feb 15 or 16th, and it still did not show up. Legally, this company had 6-21 days to get me my stuff. I was then told by Continental Movers that Supreme Vanlines had my stuff (This was the first time I had been told another company had my belongings). This was NOT mentioned when I pad the company $1400 to move my furniture, nor was this in my paper work. The driver of supreme van lines was extremely rude when I contacted him about my arrival date. Whoever works in the booking department at Supreme in Miami hung up on me also when I tried reaching out to them. This resulted in me going to the police to file a police report, and I even considered hiring a lawyer because of the terrible and sketchy service I had received. On Feb 25, my stuff FINALLY arrived- I'm surprised they even showed up honestly. They wouldn't get my stuff out of the truck until I paid them a remaining balance- which they didn't deserve since they were 3 weeks behind on my delivery. The driver told me he wasn't "trying to fight with me" when I told him I wasn't paying more than what was on my paper work. I am missing a bed topper, a chair, and one of my tables was broken and placed in a box. DO NOT use this company unless you want missing belongings and [EDIT] customer service. Im so glad to be done dealing with these terrible people. This was a nightmare. And Never was I offered any compensation for the items that was lost and broken. You would be better off carrying your belongings on your bag than to use this company.

Move size: Studio Service cost: $2000

I hired Continental for a move from CA to TX. Received a great low cost to transport my household goods and 3 cars. Rep was extremely nice and helpful, which is just part of their tactics to get your $. Once hired, deposits paid, and quality assurance completed; it all went downhill fast. I requested and paid for an enclosed carrier for my cars, but that wasn’t communicated to the auto transport company. When it came time for my household goods to be picked up, US Movers didn’t take half the things on my inventory list Continental verified prior to pick up and the cost was the same. They took 2 bicycles (cost $1400 each) and strapped it on the back of the truck because they couldn’t figure out how to fit it in. Ever since the issues started, I have not heard back from 1 single person from Continental to help resolve issues. Time to lawyer up for breach of contract!

Move size: 3 Bedroom Home Service cost: $2800

DO NOT USE THIS COMPANY!!

Just read the reviews below! All the same! They are friendly until they get your money $$ then the are GONE! I was promised a delivery date and told "oh ya we will have it there by then" in the last week and a half they have been ghost! BRIAN who claims he is from MA just like me was calling and transparent (so I thought) until my deposit was paid the poof gone!! This whole process has been a nightmare, they lie, they scam, they cheat and leave you hanging. I now have to move into a home after 13 days in a hotel with my children whom start school next week WITH NO BELONGINGS!! This company is terrible please please please save yourself the hassle move yourself or hire literally anyone else!

Move size: 3 Bedroom Home Service cost: $2800

My daughter hired this company to move from Idaho to S. Carolina and paid them $1500. They called her the day they were supposed to come and told her that their truck broke down. So she placed a bad review on this site and they called her the same day and threatened her that they would not give her money back if she does not take that review down. This is a bad company and all the scammers work for this company. They will call you everyday before payment and once they get the money, you would not hear from them. They will start with very low price and rush you to sign and then the price will go up. My daughter had to purchase new airline ticket and find another company which put her two weeks behind the schedule. I would not hire this company and I would not work for this company also.

Move size: 1 Bedroom Home Service cost: $3500

Sharla, we moved from Colorado to Keystone SD in April. We justgot our stuff- TODAY Sunday June 16th - because my husband (who is in a wheelchair) drove to a storage facility in Aurora CO - after calling the police and they talked to the driver who gave them the address - with a uhaul to get our things. there were irreplaceable items in there.broken boxes and damaged (expensive) equipment. Our things were mixed in with another family's. we opened every box to make sure it was our stuff. The driver had a "friend" oversee the transferring of our things from storage to the uhaul but we could have taken all the other boxes too. but we are not those kinds of people. we had moved most of the stuff ourselves in april and were told it would be 30 days for the other stuff to arrive and that we would get "free storage." the mover, david was hired by continental moving and we have had NO luck with Continental in trying to get this resolved. It cost us$1300.00 for the move (and we were billed twice in error, but when we disputed the 2nd charge, Continental disputed our dispute) so we paid twice for things we did not receive. my husband stayed in a hotel for two night, rented the uhaul for $750.00 paid for our friends gas, food and lodging to help him drive up back to keystone. This has been going on since april 12th and there was one excuse after another. we were alarmed when the mover said he would be there at 9:30 AM to move us, and didn't show up until 5pm. that should have been our first clue. my husband had to drive the 6 hours and was exhausted by the time he arrived. we got nothing but apologies and excuses about how broke the driver was and that he didn't have the gas money to drive up here due to the fact his account was negative $1100.00 from charge backs from other customers. two weeks ago he said he was in valentine NE- which is only 3 hours from here - and would try to make it our way and kept telling Michelle at continental "for sure, for sure I will make it." he was not truthful, and led us to believe he was on the way when he clearly wasn't and had no intention. he would continuously suggest he would be there the following week. or the next weekend. but never showed up and kept apologizing. we feel we were conned. continental are the brokers.we hired them in good faith believing they knew who was driving for them. and you're right , in the fine print, which I read after the fact, they clearly state they are not liable for lost or damaged goods and if there is a claim, we'd have to go to county court in Florida and pay half the court cost even if we won the case. Thankfully, the driver did not extort extra money from us, however we ended up paying twice anyway, once for them to move us, and the other for us to move ourselves. we're hoping at least to recoup some of these charges. hoping chase will see in favor of our disputes. would it be ok to use your review as well for our case? feel free to use ours. I can tell you more but it's too exhausting and overwhelming. i'm so sorry you had to go through this. you are not alone.
my e-mail is jmcloudrey@gmail.com and phone # 970-412-2072

I sent an e-mail to ryan who in another review stated that he would be willing to make things right:
"do you really want to make things right? Please refund our money. All of it. This has been one of the ugliest experiences I’ve even encountered. And is physical making me sick to my stomach.
We feel violated and we trusted you.
A full refund is the very least you can do. "

We'll see what happens.

Move size: Partial Move Service cost: $1300

Would give negative 5 if I could. Continental Movers, FL. Came and picked up my belongings on May 10. As of today July 23, I still don't have my things. 75 days. I have been told, even by Michael(Owner), that I was getting the run around. I have been extremely patient under the circumstances. The driver called me and said the truck was 50 miles away from my house, but broke down, I would get delivery the next day. When the truck didn't arrive I called and they had taken everything back to Denver, 500 miles away. Very hard to believe everything I have been told as the stories don't match. Each time I call, I get told 2 or 3 days, it will be there. Or definitely by the weekend. I was even told the truck had been reported stolen and was stopped by police. Customer service tells me, they promise that it is a high priority. I have listened to so many lies, I don't believe any of them now. They promised pictures of my things in secure storage, I didn't get them. I was told the owner has FLOWN to Denver twice to check on the situation. I suggested he could have hired a truck and brought my things to KS on his way back to FL. Seriously, all I want are my belongings. This company is not doing the job they were paid to do.

Move size: Partial Move Service cost: $2500

Great service and cheap!! This was the cheapest moving company I've found. They were 15 minutes early and got everything done and moved in 3 hours!! Both guys were very friendly and professional! They were very careful with all of our furniture and wrapped pieces that didn't stay together very well with their own plastic wrap. I was very happy and satisfied with my all around move!! Thank you for your time and help! I definitely recommend this moving company to many others!

Move size: 2 Bedroom Home Service cost: $3100

There are good movers and then there are awesome movers. Continental Moving & Storage are the awesome ones. Ryan and Melvin showed up early to make sure to go over the details. They started right on time and did not waste time. They were really nice and considerate of our stuff. Everything came to the new house without a scratch. Thomas was on top of the scheduling and made it super easy. I cannot recommend this company enough. My wife and I were very happy. Thanks again guys!!

Move size: 2 Bedroom Home Service cost: $3100

This company is simply awesome. Everyone was professional, friendly, and the pricing was clear from the beginning they were no surprises. Honestly, they made the move hassle free. We were moving a 2 bedroom apartment on the third floor to a new house. The guys had no complaints and we're upbeat throughout the process. They were also careful and conscious about where they were placing items at the new house. My wife and I were so happy about their service and we highly recommend them!

Move size: 3 Bedroom Home Service cost: $5400

Previous moves I've done by myself but this time I didn't have the time or the equipment that I used to own anymore so I had to use a moving service so I called Continental Moving & Storage I believe I talked to Thomas on the phone; he was very professional and was able to schedule me in on short notice. Today the three man crew showed up early and promptly loaded my things. I had run out of packing tape for a few boxes, and for peace of mind I would've like to have them taped but nothing was broken or damaged which is all that matters. For a fast and easy move I really recommend these guys.

Move size: 2 Bedroom Home Service cost: $3900

Last year we made our big move across counties, and Continental Moving & Storage, LLC were simply phenomenal. After a disastrous run in customer service with another moving company (whose name I will not mention) our move date kept getting pushed back out. In the end I ended up looking around another company and happened upon the company Continental Moving & Storage, LLC they were very accommodating about scheduling a last-minute move after we received our initial rate quote. The day of the move, three gentlemen showed up for a day of fun and moving insane amounts of boxes and furniture. Our move also included an extra stop to pick up a very large piece of furniture, which they handled with extremely well (and charmed my mother to no end. Can't thank them enough. Worth every penny.

Move size: 4 Bedroom Home Service cost: $3500

DO NOT ALLOW CONTINENTAL MOVING & STORAGE OR AMERICAN HOME RELOCATION TO HANDLE ANY PART OF YOUR MOVE:
April/May 2019 Continental Moving & Storage hired to move my son from Michigan to Texas for medical residency:
-Jim Miller was representative/Continental Moving & Storage. Seemed pleasant, helpful, knowledgeable during booking process. Later learned Jim Miller was fraudulent, full of misrepresentations, not at all truthful. Continental Moving & Storage sold our move to American Home Relocation. Both companies disregarded federal law several times during moving process:
-Jim Miller never mentioned working for moving broker. He even provided cell phone number to "Assure availability
throughout our move." We were told Continental Moving & Storage sold our move to American Home Relocation by the driver at pickup. I immediately tried to contact Jim Miller and of course he was no longer available.
-Pickup day new moving company informed us truck was almost full and there would not be enough room for my son's goods. Arrangements with Continental Moving & Storage was 15 foot truck, not shared per Jim Miller. Sales pitch; "The smaller 15 foot truck will help eliminate some of the costly tariffs."
-Pick up day we were told they would not move the dresser and other items; no equipment to do so even though the binding contract included the items.
-They wanted additional payment for televisions and other items as they were not in boxes and were too heavy. Jim Miller's instructions were to NOT put these items in boxes due to liability. We were to have boxes available, which we did. Again, all items were on the inventory list.
-Jim Miller also told me early in the process the inventory list “was really not that important unless this was something that would be helpful for us”. No mention of bill of laden nor the importance of this document until after delivery.
-When asked specifically about insurance Jim Miller assured me we had replacement $20,000+ included. Later we learned this was again not true.
-Original binding estimate quoted 3367 pounds. Had to pay for an alleged 5950 pounds or goods would be held hostage. This is for 1 bedroom apartment, single man, no dining room table, no appliances, ect… 2 tons of goods?? We disposed of 6 drawer dresser plus other items on pick up day. Had no other option as lease was ending day after pickup and we would then be out of the country for next 3 weeks. Jim Miller fully aware of schedule from inception.
-When Continental Moving & Storage was contacted day of move regarding difficulties we were told to contact American Home Relocation. Phoned American Home Relocation; not able to tell me if binding estimate would remain or what additional charges would be. Yet, they loaded the goods.
-American Home Relocation took goods to warehouse in Chicago. Original agreement was warehouse in Texas so we could phone warehouse and goods would be delivered within 24 hours. We already had our nonrefundable airfare and the dog's transportation booked.
-Movers put holes in the walls, damaged 2 dressers and a lamp. They crumbled the stone mailbox with their truck.
-They stole $5,000+ in items such as my son's gun case and gun.
-We chose middle bid of 3 movers. Binding estimate was $3,000 for the move. Forced to pay $5,200+ to receive delivery. Cost of the move, missing items, damages = $15,000+ in the end. We filed claim and were offered a slap in the face, $70 total with no explanation.

After being taken advantage of by these companies,
researching, and contacting our State Representative I have decided to move forward with formal complaints, as well as legal prosecution. DO YOURSELF A FAVOR AND DO SOME RESEARCH: Organizations who regulate and penalize moving companies include Federal Motor Carrier Safety Administration (FMCSA), Better Business Bureau (BBB), American Moving and Storage Association (AMSA) and The Attorney General's Office.

Tina Jerue
tinajerue@gmail.com.

Move size: 1 Bedroom Home Service cost: $4500

I contracted with Continental to move my belongings from Denver, Co to the Florida Keys. When I had questions prior to signing the contract every question was answered to my satisfaction. When the time for the actual move came it turned out that everything I was told was WRONG. I was told 1 truck 1 driver and that my stuff was to stay on the truck that loaded it until it was off loaded at my new house. When the driver showed up with as little truck I asked if this was the truck that was going to Florida I was told no my stuff was going to a warehouse and get loaded into a larger truck the nest week. I wasn't happy but there was nothing I could da as my house was closing the next day. When my stuff finally arrived (after being told that the large truck could not be driven to my house and I would have to pay an additional 500.00 to pay for another truck and the labor to transfer mt stuff to the new truck. This was complete BS as there is no reason that a full size moving van could not make it to my place in the keys - the driver simply was lying - but again what could I do)I was missing several items. When asked about the missing items the driver said that he left them at his last stop in Orlando and that he would get them to me the next weekend. This was April 18,2019. Needless to sat the stuff never showed up. After several months of trying to deal with the mover I got back in touch with Continental and talked their customer service e reps. none of this did any good until I posted a poor review like this one on yelp and then I was contacted by Ryan. Ryan made some excuses. but did locate most of my stuff in storage in Colorado - he even sent me a picture of my stuff. This was in July, 2019. Unfortuntaly he left the company right after this but he did give me the contact info for the owner who I contacted next. He said that he was aware of the issue and was working on getting my stuff to me. In August I was contacted by one of their customer service reps who was going to work with me to resolve this issue. I was asked for a list of missing items and internet links to the items to show value. I did that and the missing items were worth around 900.00. In early October they offered to settle with me for 200.00 The stuff in the picture that the sent me was close to 500.00 worth of the missing items. I countered back at 1000.00 to help compensate me for all of my time as it has now been over 6 months since this mess started. I have yet to hear back from them. I think their policy is to ignore the issue until it goes away. Do yourself a favor and DO NOT USE THEM.

Move size: Partial Move Service cost: $5800

Just an update. Here it is 4 months later and This company has not tried to rectify none of the wrong doing that was done nor are they accepting any fault. Please do yor research before hiring any scammers such as this company Continental or their co partners Leadership logistics. They stole all my valuables while my items were in their possesion. They get no stars in fact all negative stars. If this had happened to you from these so called companies please reach out so we can put a stop to these Scammers.

Move size: 2 Bedroom Home Service cost: $2500

If you do not take anything else from this, WATCH your wallet. Be very weary about this company. I am former military and have made tens of moves and this move has been the worst communicated from Continental as the broker. On your 1st call, they will give you a great rate and ask for your down payment, after that, everything goes down hill because they have your unrefundable deposit. After the 1st call, the "quality" call occurs and now the estimate goes up 20%, and oh by the way, in the 1st call, they left off the upright piano in the weight, which made the 1st quote much less. Now, the day of the move, the estimate is 30% above the original quote. Contintental's response to me was "you should have called us", and "you must not have given us the correct items". I did call them and there was no answer, and I gave them everything we had as an estimate. Continenal said, well the driver has our # so you should have refused the rate (when the truck was filled with our goods), how was I to know that? So, now we are at $3500 over what the original estimate was. We started at $6500, and it is now at $10,200. Do NOT trust them. I am contacting the BBB and DOT for shady practices. Oh by the way the Mover put a $700 dent in our floor and I am still waiting for that in which they won't respond,,,.

Move size: 4 Bedroom Home Service cost: $10280